Telemedicine

Scheduled telemedicine visits: 

Connect with your regular doctor at a time that works for you.

To schedule a telemedicine visit:

• Call your clinic and ask for a telemedicine appointment. 
• Self-schedule through our InTouch patient portal (requires a portal account).  

Portal Scheduling

Request portal account >>

• You will receive check-in instructions and a link to the virtual waiting room for your provider.

New patients

New patients can be seen via telemedicine! Click the button to find a doctor accepting new patients, then call the clinic to set up a new patient appointment.

On-Demand Telemedicine for Urgent Care:

Connect with an available provider – during the day, in the evening and on weekends.

Hours
Monday-Friday: 8am-9pm
Saturday, Sunday and Holidays: 9am-5pm

First come, first served. For FCN and non-FCN patients.

Holiday hours (9am-5pm) on: New Year's Eve, New Year's Day, Memorial Day, Independence Day, Labor Day, day after Thanksgiving, Christmas Eve.

On-Demand

Check your camera and microphone with a Pre-Call Test >>

Please do not check in for scheduled telemedicine visits with your regular doctor through On-Demand. Follow the check-in instructions provided by your clinic. You will receive a link from your clinic and/or provider directing you to the correct virtual waiting room.

If you don't have check-in information for your scheduled visit, please contact your clinic:
Clinic Contact Info >>

Please call your clinic or use your InTouch Patient portal account for all routine care and questions, such as refill requests, COVID-19 info, etc.

How it works:

Telemedicine is secure (HIPAA compliant) and easy to use. You will see and speak to your provider using video conferencing technology. 

What you'll need:

• A smartphone, computer or tablet with a forward facing camera and microphone
• Ability to receive a text message or email
• A good internet connection
• Browser Tip: Use Chrome or Safari. Do not use Explorer.

To test your device's camera and microphone:

Pre-Call Test

To start a telemedicine appointment:

• Follow the check-in instructions provided by your clinic.
• You will receive a link via text or email that takes you to a virtual waiting room. Follow the prompts to check in.
• Always ALLOW access to your camera and microphone.
• Your provider will start the visit and talk to you via video to evaluate and treat your medical concern.

Please note: Your provider may determine it is better to see you in person. Please understand this decision is made to provide the most complete, appropriate care.

When to use telemedicine:

Telemedicine works well for a variety of visit types:

• Mild cases of cold, cough, sore throat, sinus infections, vomiting, diarrhea, other infections, etc. (especially if you are otherwise healthy)
• Mild cases of back pain, sprain, strain, or bruising
• Mental health concerns such as depression and anxiety
• Routine follow-up visits for chronic conditions
• Routine medication review
• Well exams (child, teen and adult)
• Medicare Comprehensive Health Assessment
• Medical goal setting or advanced care planning

Please note: Your provider will determine if your specific medical concern is appropriate for telemedicine. Routine or ongoing care and well exams should be scheduled with your regular doctor. 

Cost:

Telemedicine visits are billed just like a normal in-office visit. 

• Copay and/or deductible may apply, depending on your specific insurance plan.
• You will receive a bill in the mail that shows the amount you owe after your insurance plan has paid their portion.

There may be times when a telemedicine visit needs to be converted to an in-office visit. In these instances, there would not be a charge associated with the telemedicine portion of the care.

Visits that are not appropriate for telemedicine:

The following types of visits typically require a physical exam, which must be done in person.

• Welcome to Medicare visits
• L&I visits (for on-the-job injuries)
• Complex or severe injuries
• Severe infections
• Other complex or severe medical issues that require an in-person evaluation

FCN clinics have strong preventive measures in place to keep our clinics safe for all patients who need to be seen in person.