On-Demand Telemedicine

Family Care Network offers a virtual healthcare option for urgent medical concerns, called On-Demand Telemedicine. No appointment necessary; patients are seen first come, first served.

Telemedicine visits require a smartphone, computer or tablet with a forward-facing camera and microphone.

  • During open hours, click “Start On-Demand” and follow the prompts to check in to the virtual waiting room.
  • Always ALLOW access to your camera and microphone.
  • Browser Tip: Use Chrome or Safari. Do not use Explorer.
  • IMPORTANT: Do not close or refresh your browser window or allow your mobile device to lock while you are waiting or during check in.

To test your device’s camera and microphone:

Pre-call Test

If you are experiencing a medical emergency, call 911 or go directly to your local emergency room.

Important FAQs

I have a scheduled Telemedicine appointment. Do I check in here?

Do not check in here if you have a scheduled telemedicine appointment. Follow the check-in instructions provided by your clinic. Call your clinic or use your InTouch Patient Portal account for general medical or billing questions, refills, referrals, etc.

Call Your Clinic  InTouch Patient Portal

I have an on the job injury. Can I use On-Demand Telemedicine?

If this is an L&I claim, you must be seen in person. Please make an appointment with one of our clinics or visit one of our Urgent Care Clinics.

What do I need for my Telemedicine visit?

Telemedicine visits require a smartphone, computer or tablet with a forward-facing camera and microphone.

Tips:

  • Click “Start On-Demand” and follow the prompts to check in to the virtual waiting room.
  • Always ALLOW access to your camera and microphone.
  • Browser Tip: Use Chrome or Safari. Do not use Explorer.
  • IMPORTANT: Do not close or refresh your browser window or allow your mobile device to lock while you are waiting or during check in.

To test your device’s camera and microphone:

Pre-call test

What information should I have ready?

  • Current insurance information
  • Photo ID
  • Credit card for co-pay, if applicable
  • List of current medications/allergies

Please note: Private pay (no insurance) requires payment at time of service.

I'm experiencing a medical emergency. Can I use On-Demand Telemedicine?

If you are experiencing a medical emergency, call 911 or go directly to your local emergency room.

Family Care Network Telemedicine On Demand

View On-Demand Telemedicine Tip Sheet

On-Demand Telemedicine
Estimated Wait
1h:30m

Last updated 09 hr 46 min 7 sec ago

Start On-Demand
Closed

Sun: 9:00 am - 5:00 pm
Mon-Fri: 8:00 am - 9:00 pm
Sat: 9:00 am - 5:00 pm

Contact Info

On-Demand Telemedicine

Convenient virtual healthcare with an available FCN provider.

Video Only

Hours

Monday - Friday: 8am - 9pm
Saturday, Sunday & Holidays: 9am - 5pm
Closed Thanksgiving and Christmas Day