On-Demand Telemedicine
Family Care Network offers a virtual healthcare option for urgent medical concerns, called On-Demand Telemedicine. No appointment necessary; patients are seen first come, first served.
Telemedicine visits require a smartphone, computer or tablet with a forward-facing camera and microphone.
- During open hours, click “Start On-Demand” and follow the prompts to check in to the virtual waiting room.
- Always ALLOW access to your camera and microphone.
- Browser Tip: Use Chrome or Safari. Do not use Explorer.
- IMPORTANT: Do not close or refresh your browser window or allow your mobile device to lock while you are waiting or during check in.
To test your device’s camera and microphone:
If you are experiencing a medical emergency, call 911 or go directly to your local emergency room.
Important FAQs
I have a scheduled Telemedicine appointment. Do I check in here?
Call Your Clinic InTouch Patient Portal
I have an on the job injury. Can I use On-Demand Telemedicine?
If this is an L&I claim, you must be seen in person. Please make an appointment with one of our clinics or visit one of our Urgent Care Clinics.
What do I need for my Telemedicine visit?
Tips:
- Click “Start On-Demand” and follow the prompts to check in to the virtual waiting room.
- Always ALLOW access to your camera and microphone.
- Browser Tip: Use Chrome or Safari. Do not use Explorer.
- IMPORTANT: Do not close or refresh your browser window or allow your mobile device to lock while you are waiting or during check in.
To test your device’s camera and microphone:
What information should I have ready?
- Current insurance information
- Photo ID
- Credit card for co-pay, if applicable
- List of current medications/allergies
Please note: Private pay (no insurance) requires payment at time of service.
I'm experiencing a medical emergency. Can I use On-Demand Telemedicine?
If you are experiencing a medical emergency, call 911 or go directly to your local emergency room.
View On-Demand Telemedicine Tip Sheet
Sun: 9:00 am - 5:00 pm
Mon-Fri: 8:00 am - 9:00 pm
Sat: 9:00 am - 5:00 pm
Contact Info
On-Demand Telemedicine
Convenient virtual healthcare with an available FCN provider.
Video Only
Hours
Monday - Friday: 8am - 9pm
Saturday, Sunday & Holidays: 9am - 5pm
Closed Thanksgiving and Christmas Day