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Telemedicine

Telemedicine is secure (HIPAA compliant) and easy to use. You will see and speak to your provider using video conferencing technology.

What you’ll need:

  • A smartphone, computer or tablet with a forward facing camera and microphone
  • Ability to receive a text message or email
  • A good internet connection

Browser Tip: Use Chrome or Safari. Do not use Explorer.

Your telemedicine options:

1. Schedule by phone
Call your clinic and ask for a telemedicine appointment. 

2. Self schedule
Schedule a telemedicine visit with your regular FCN doctor through your patient portal account. (For established FCN patients only.)

Or use On-Demand
For FCN and non-FCN patients.
Get connected with an available provider. 
First come, first served.

Please do not check in for a scheduled telemedicine visit through On-Demand.
Follow the instructions provided by your clinic.

If you don’t have check-in information for your scheduled visit, please contact your clinic:

When to use telemedicine:

  • Mild cases of cold, cough, sore throat, sinus infections, vomiting, diarrhea, other infections, etc. (especially if you are otherwise healthy)
  • Mild cases of back pain, sprain, strain, or bruising
  • Mental health concerns such as depression and anxiety
  • Routine follow-up visits for chronic conditions
  • Routine medication review
  • Well exams (child, teen and adult) (not covered by all insurance plans)
  • Medicare Comprehensive Health Assessment
  • Medical goal setting or advanced care planning

Please note: Your provider will determine if your specific medical concern is appropriate for telemedicine. Routine or ongoing care and well exams should be scheduled with your regular doctor.

InTouch® patient portal

Visits that are not appropriate for telemedicine:

These visits typically require a physical exam, which must be done in person.

  • Welcome to Medicare visits
  • L&I visits (for on-the-job injuries)
  • Complex or severe injuries
  • Severe infections
  • Other complex or severe medical issues that require an in-person evaluation

Cost

Telemedicine visits are billed just like a normal in-office visit.

  • Copay and/or deductible may apply, depending on your specific insurance plan.
  • You will receive a bill in the mail that shows the amount you owe after your insurance plan has paid their portion.

There may be times when a telemedicine visit needs to be converted to an in-office visit. In these instances, there would not be a charge associated with the telemedicine portion of the care.