Please note: Patients must be located in Washington state at the time of their telemedicine visit. This follows updated federal guidelines that were issued when the COVID-19 public health emergency ended in May 2023.

What you’ll need:

  • A smartphone, computer or tablet with a forward facing camera and microphone
    • Browser Tip: Use Chrome or Safari. Do not use Explorer.
  • A good internet connection.
  • A MyChart account for scheduled telemedicine visits – go to or download the app.

You will do a pre-call hardware check as part of the e-Check In process. Always ALLOW access to your phone and camera.

Your telemedicine options:

Schedule by phone
Call your clinic to request a telemedicine appointment. A MyChart account is needed for scheduled telemedicine visits. Go to or download the app.

Schedule online
Use your MyChart account.
Go to or download the app.

Use On-Demand
For FCN and non-FCN patients.
Get connected with an available provider.
First come, first served.

Please do not check in for a scheduled telemedicine visit through On-Demand.
Follow the instructions provided by your clinic.

If you don’t have check-in information for your scheduled visit, please contact your clinic:

When to use telemedicine:

  • Mild cases of cold, cough, sore throat, sinus infections, vomiting, diarrhea, other infections, etc. (especially if you are otherwise healthy)
  • Mild cases of back pain, sprain, strain, or bruising
  • Mental health concerns such as depression and anxiety
  • Routine follow-up visits for chronic conditions
  • Routine medication review
  • Well exams (child, teen and adult) (not covered by all insurance plans)
  • Medicare Comprehensive Health Assessment
  • Medical goal setting or advanced care planning

Please note: Your provider will determine if your specific medical concern is appropriate for telemedicine. Patient must be located in Washington state at the time of the visit.

InTouch® patient portal

Visits that are not appropriate for telemedicine:

These visits typically require a physical exam, which must be done in person.

  • Welcome to Medicare visits
  • L&I visits (for on-the-job injuries)
  • Complex or severe injuries
  • Severe infections
  • Other complex or severe medical issues that require an in-person evaluation

Please note: We are not able to see patients via telemedicine if they are located outside the state of Washington at the time of the visit.


Telemedicine visits are billed just like a normal in-office visit.

  • Copay and/or deductible may apply, depending on your specific insurance plan.
  • You will receive a bill in the mail that shows the amount you owe after your insurance plan has paid their portion.

There may be times when a telemedicine visit needs to be converted to an in-office visit. In these instances, there would not be a charge associated with the telemedicine portion of the care.