On-Demand Telemedicine

Please note: Patients must be located in Washington state at the time of their telemedicine visit. This follows updated federal guidelines that were issued when the COVID-19 public health emergency ended in May 2023.

 

Family Care Network’s On-Demand Telemedicine is a virtual healthcare option for urgent medical concerns. No appointment necessary; patients are seen first come, first served.

Patients with an on-the-job injury (L&I), motor vehicle accident (MVA), or animal bite must be seen in person. Please visit one of our Urgent Care locations.

Family Care Network Telemedicine On Demand

To start a visit:

  • Gather your insurance information, photo ID, and credit card for co-pay (if applicable). Self-pay (where no insurance is billed) requires a $100 deposit.
  • If possible, record your pulse, temperature, blood pressure and oxygen level. This is not required, but it is helpful for your provider.
  • Using a smartphone, computer or tablet with a forward-facing camera, click the "Start On-Demand" button on this page.
  • Enter full name to join the virtual waiting room. Always ALLOW access to your camera and microphone.
  • Recommended browser: Chrome or Safari.
  • An FCN representative will communicate via chat to complete check-in.
  • New check-ins end 15 minutes before closing.
  • Please complete a Pre-Call Test after checking in; a link is available in the virtual waiting room.

If you are experiencing a medical emergency, call 911 or go directly to your local emergency room.

 

What do I need for my On-Demand Telemedicine visit?

Telemedicine visits require a smartphone, computer or tablet with a forward-facing camera and microphone. Patient must be located in Washington state at the time of their visit.

Tips:

  • Click “Start On-Demand” and follow the prompts to join the virtual waiting room.
  • Always ALLOW access to your camera and microphone.
  • Complete a Pre-Call Test after checking in; a link is available in the virtual waiting room.
  • Browser: Use Chrome or Safari. Do not use Explorer.

What information should I have ready?

  • Current insurance information
  • Photo ID
  • Credit card for co-pay, if applicable
  • List of current medications/allergies
  • If available, current pulse, temperature, blood pressure and oxygen readings

Please note: Self-pay (no insurance) requires a $100 deposit.

What insurance plans do you take?

A list of accepted plans is posted on our Insurance page.

Are there fees to pay up front?

If you have an active, verified insurance plan on your account, a co-pay will be collected based on your plan benefits (if applicable).

Self-pay (where no insurance is billed) requires a $100 deposit.

If you are a new patient using On-Demand for the first time or if you are entering new insurance information, a $100 deposit may be required if we are not able to electronically verify your coverage during e-Check In. A refund can be issued after insurance verification is complete. Please call the Patient Accounts Department at (360) 318-9705 for assistance. Once your verified insurance is added to your account, a $100 deposit will not be required for future On-Demand visits. Instead, a co-pay will be collected based on your plan benefits (if applicable).

How do I start an On-Demand Telemedicine visit for a child?

Click the “Start On-Demand” button, then enter the child’s name to join the virtual waiting room.

I have an on the job injury. Can I use On-Demand Telemedicine?

No. Patients with an L&I claim must be seen in person. Please visit one of our Urgent Care locations.

I was in a motor vehicle accident. Can I use On-Demand Telemedicine?

No. Patients with a motor vehicle accident (MVA) claim must be seen in person. Please visit one of our Urgent Care locations.

I have a scheduled telemedicine appointment. Do I check in here?

No, do not check in here if you have a scheduled telemedicine appointment. Follow the check-in instructions provided by your clinic. Please call your clinic if you need assistance.

Call Your Clinic

I'm experiencing a medical emergency. Can I use On-Demand Telemedicine?

If you are experiencing a medical emergency, call 911 or go directly to your local emergency room.

Family Care Network Telemedicine On Demand

Contact Info

On-Demand Telemedicine

Convenient virtual healthcare with an available FCN provider. Video only.

Phone: (360) 483-5230

Hours

Monday - Friday: 8am - 9pm
Saturday, Sunday & Holidays: 9am - 5pm
New check-ins end 15 minutes before closing
Closed Thanksgiving and Christmas Day