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Important Security Alert: Be Aware of MyChart Scams

Sep 2, 2026 | News

Family Care Network is alerting patients about a nationwide phishing scam involving fraudulent messages that impersonate MyChart, the secure online portal used by many healthcare organizations to manage personal health information.

Patients may receive fraudulent emails or texts claiming they are eligible for a free “MyChart Medicare Kit,” “Senior Health Package,” wellness product, or similar offer. These communications are not legitimate and are not being sent by Family Care Network, MyChart, Epic, or your healthcare provider.

What you should know

These scams attempt to collect personal information that could be used for identity theft or other fraud. At this time, the activity does not appear to be an attempt to access medical records or obtain information from MyChart accounts.

Scammers can make fraudulent messages look convincing. Please use caution whenever you receive an unexpected message requesting information or encouraging you to click a link.

Protect yourself

If you receive a suspicious MyChart-related email or text:

  • Don’t click links or download attachments.
  • Don’t respond or provide personal, insurance, financial, medical, or other sensitive information.
  • Report the message as phishing, spam, or junk, then delete it.
  • If you’re unsure whether a communication is legitimate, contact Family Care Network through a trusted phone number or website—not through contact information provided in the suspicious message.
  • Remember that legitimate healthcare communications will not require you to provide sensitive information through an unexpected message.

For additional guidance, MyChart provides information on recognizing and avoiding scams and fraud: https://www.mychart.org/l/en-us/help/staying-safe-from-scams-and-fraud/