FCN News

Mount Vernon Urgent Care Closed Sept. 18

Mount Vernon Urgent Care Closed Sept. 18

Due to an unexpected staffing issue, Family Care Network's Mount Vernon Urgent Care location will be closed Monday, Sept. 18. Urgent care locations in Bellingham and Lynden, as well as On-Demand Telemedicine, are open normal hours. We sincerely apologize for any...

Labor Day hours at Family Care Network

Labor Day hours at Family Care Network

If you have an urgent medical issue, Family Care Network Urgent Care in Bellingham, Lynden and Mount Vernon will be open 9am-5pm on Monday, Sept. 4 — including lab and x-ray services. You can also connect with an available provider from anywhere via On-Demand...

Internet outage affecting FCN clinics

Internet outage affecting FCN clinics

UPDATE: As of 1 p.m. on Thursday, Aug. 17, FCN's internet has been restored. All systems, including phones and OnDemand Telemedicine are operating normally. Thank you for your understanding and patience! ---------- An outage with Family Care Network's internet...

Internet outage affecting FCN clinics

InTouch patient portal ends August 31

Access to Family Care Network's InTouch patient portal will end on August 31. Patients can now access their medical information through FCN’s new MyChart patient portal. Please go to mychart.fcn.net to create an account, or call your clinic for an account activation...

On-Demand Telemedicine update

On-Demand Telemedicine update

Starting Monday, Aug. 7, FCN’s On-Demand Telemedicine service will temporarily return to the Doxy.me video visit platform. We are hopeful that this change will provide a trusted and familiar experience for our patients while we work on improvements to the video...

Phone service interruption at multiple clinics

Phone service interruption at multiple clinics

UPDATE, 10AM Saturday, Aug. 5: Our phone system has been repaired and is operating normally. Thank you for your understanding and patience! -------------------------------------------------------- A hardware failure in our phone system late Friday evening, August 4,...

‘Appointment scheduled’ message sent in error

‘Appointment scheduled’ message sent in error

Family Care Network recently learned that some patients may have received a message in error the morning of July 20, 2023. The message thanked the patient for scheduling an appointment and included a MyChart activation link. The message was an internal error at FCN,...

Independence Day hours at Family Care Network

Independence Day hours at Family Care Network

If you have an urgent medical issue, Family Care Network Urgent Care in Bellingham, Lynden and Mount Vernon will be open 9am-5pm on Tuesday, July 4 — including lab and x-ray services. You can also connect with an available provider from anywhere via On-Demand...

Internet outage affecting FCN clinics

Network connectivity issue may affect MyChart access

Family Care Network's internet service has been disrupted due to an accident that took out service lines. This affects all network access and phones, and may affect the server connection supporting our patient portal, MyChart. Repairs are in progress and service is...

June 3: New electronic health record at FCN

June 3: New electronic health record at FCN

Family Care Network officially launched a new electronic health record, called Epic, and a new patient portal, called MyChart, on June 3. Patients may see minor, temporary disruptions through mid-June as we work through the transition. Please take a moment to learn...