Family Care Network workforce adjustments in response to COVID-19

Apr 15, 2020

A message from Rodney Anderson, President and CEO:

“It is with a heavy heart that Family Care Network made the difficult decision to reduce our workforce in response to significant healthcare disruptions caused by the COVID-19 pandemic.

These are truly unprecedented times. Despite our best efforts, Family Care Network has not been spared from the economic impacts being felt across our state and country. We are grateful for the exceptional team we have at FCN and will truly miss those who are departing. To help with this transition, affected employees received a severance package and will be eligible to apply for state and federal unemployment benefits. The recently passed federal economic stimulus package provides additional financial support for those affected by the COVID-19 crisis.

We appreciate the community’s ongoing support, understanding and trust in Family Care Network as we adjust to these unexpected changes. Our actions and decisions are grounded in a deep sense of responsibility to ensure we remain a strong medical group that can care for our communities and each other for many years to come.

We want to assure our patients that all of our clinics remain open and fully operational. We look forward to being your partner in health as we work through this challenging time.”


What does this mean for patients?

All Family Care Network clinics are open and operating, with only minimal changes to some of our ancillary service lines. We are ready and available to serve our patients, and we continue to welcome new patients.

Family Care Network responded quickly and decisively as COVID-19 arrived in our communities. Our dedicated team implemented important new measures to reduce potential exposure among our patients and staff to ensure our clinics remained a safe place to access care.

  • All of our staff wear masks, and sanitize high-touch surfaces multiple times a day – in the clinic, in waiting areas, and in exam rooms between every patient.
  • We meet patients at their car to evaluate possible COVID symptoms, and we opened a central testing site where we can test patients right in their car.
  • Time in the waiting room is kept to a minimum and lab draws are now by appointment, to help meet social distancing guidelines.

Patients will start to notice changes in how we deliver care, as we increase the use of telemedicine and other online tools. We expect these and many other upcoming changes to become our “new normal”, even after the COVID-19 pandemic passes. 

What will not change at Family Care Network is our deep commitment to building long-term relationships with patients. We remain a trusted partner in health for our patients, in all ages and stages of life.

How many staff were affected?

75. This was a mix of part-time and full-time employees. Approximately 20 per diem (occasional, on call) employees were also affected.

Why did Family Care Network choose layoffs versus other methods, such as furloughs?

As an independent, physician owned and operated organization, our financial health depends on the care we provide to our patients. Despite our efforts to keep seeing patients through this crisis, visits have dropped in our clinics, urgent care centers, and lab stations. This has led to a significant drop in revenue. We made several early attempts to stabilize our finances while maintaining our staffing levels, however these changes were not enough to offset the decrease in revenue or account for the dramatic changes in how we deliver care. Layoffs, while painful and unsettling for everyone, allow affected employees to apply for the maximum amount of federal and state unemployment benefits that are available.

Will staff be re-hired?

Unfortunately, we can’t predict what lies ahead. Long term, we envision patient care that is technology driven, which will require different staffing needs, roles and skills. Making staffing changes now is difficult but necessary as we adjust to a new healthcare environment that will be fundamentally different going forward.

We ask for your patience and understanding as we make adjustments throughout our organization. We are doing our best to ensure patients do not experience interruptions or changes to the existing level of service we provide.