On-Demand Telemedicine update

Starting Monday, Aug. 7, FCN’s On-Demand Telemedicine service will temporarily return to the Doxy.me video visit platform. We are hopeful that this change will provide a trusted and familiar experience for our patients while we work on improvements to the video...

‘Appointment scheduled’ message sent in error

Family Care Network recently learned that some patients may have received a message in error the morning of July 20, 2023. The message thanked the patient for scheduling an appointment and included a MyChart activation link. The message was an internal error at FCN,...

Network connectivity issue may affect MyChart access

Family Care Network’s internet service has been disrupted due to an accident that took out service lines. This affects all network access and phones, and may affect the server connection supporting our patient portal, MyChart. Repairs are in progress and service...

June 3: New electronic health record at FCN

Family Care Network officially launched a new electronic health record, called Epic, and a new patient portal, called MyChart, on June 3. Patients may see minor, temporary disruptions through mid-June as we work through the transition. Please take a moment to learn...